Support
Frequently Asked Questions
Answers to common questions about compliance, quality, ordering, and storage. If you do not see what you need, reach us at hello@bluebio.io.
Compliance
Research use requirements, regulatory context, and intended use.
2 questions
All BlueBio products are intended solely for laboratory and in vitro research. They are not intended for human or animal consumption, clinical use, therapeutic application, or diagnostic purposes. Purchasing implies acknowledgment and acceptance of these terms.
Quality
Our synthesis standards, testing methodology, and documentation.
3 questions
Our target purity is 99%+ as measured by HPLC analysis. Each lot includes identity confirmation by mass spectrometry. The Certificate of Analysis for each lot number is available through your account or by request. Average purity across all shipped lots is 99.4%.
Orders
Shipping, fulfillment, returns, and what comes with your order.
4 questions
Every order ships with the Certificate of Analysis for your specific lot number. This document includes HPLC purity data, mass spectrometry identity confirmation, appearance characterization, and lot traceability information.
Storage
Proper storage conditions for lyophilized and reconstituted peptides.
1 question
Store lyophilized peptides at -20°C in a dry, dark environment. Avoid repeated freeze-thaw cycles. Allow the vial to reach room temperature before opening to prevent condensation on the powder. Once reconstituted, storage requirements vary by peptide — refer to the specific product COA and published literature.
Account
Membership, practitioner accounts, and support.
2 questions
The Collective is BlueBio's membership program for active researchers and practitioners. Members receive priority access to new products, member-only pricing, extended COA data packages, and direct research support. Apply through your account.
Still have questions?
We respond to every inquiry within one business day.